Friday, December 11, 2015

Business Process Analyst

The Business Process Analyst (BPA) acts as a committed and valuable team member and helps improve operational efficiency and by investigating, documenting, analyzing and making recommendations to improve business processes across a company or institution. The position acts as a liaison between business units and information technology and plays a key role in driving projects to streamline and automate business processes. The role includes identifying the current state of processes; eliciting their useful and harmful attributes; documenting models of the processes; and facilitating stakeholder groups to consensus regarding new business process designs. The BPA will get involved in the following:
  • Managing process change
  • Leading / Participating in process redesign workshops
  • Educating business users responsible for managing and operating business processes
  • Monitoring, measuring and providing feedback on process performance
  • Facilitating process workshops that involve eliciting process requirements and liaising with users
  • Applying their knowledge of business process modelling notations to documenting processes.
Business Process Analyst must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives. In a typical day, the BPA will do the following:
  • Interview process participants to understand exactly how their processes work. It is possible to interview two people and get different descriptions of the same process. A BPA’s job is to clear the confusion by eliciting information on how the processes actually work before documenting their definition and attributes.
  • Document process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation).
  • Analyze process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
  • Design business processes (To-be) and manage any subsequent changes to them.
  • Identify, document and analyze business rules that govern the implementation of business processes.
  • Write Business Process Management System (BPMS) specifications to be used by the developers for process automation.
  • Test and execute processes using the BPMS to ensure that the right results are achieved. 
  • Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations.
  • Collate feedback on process performance. The collected data forms the basis of future process improvement projects.
  • Monitor and measure the effectiveness of processes to ensure consistent value delivery. 


The BPA shall work as part of a larger project team, under the direction of an assigned Project Manager, to provide the following business analysis services:
  • Meeting management, including performing and participating in client interviews, preparing meeting materials, and documenting meeting results. 
  • Facilitating and participating in workshops and business process analysis meetings. 
  • Documenting business processes and system requirements. 
  • Writing reports and technical memoranda. 
  • Performing data analysis in support of project reporting and metrics management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

  • Knowledge of operations, services, and activities in the public administration / water sector. Knowledge of principles and practices of public administration.
  • Ability to analyze and make sound recommendations on complex management issues; understand, interpret, explain and apply federal, state, and local policy, law, regulations.
  • Ability to prepare clear, concise, and comprehensive correspondence, reports, studies and other written materials; make effective oral presentations; and exercise sound, expert, independent judgment within general policy guidelines.
  • Ability to establish and maintain effective working relationships.
A Bachelor’s Degree in Business, Engineering, or a related field from an accredited college or university.  A Master’s Degree is desired but not required.

Two to five years of increasingly responsible professional experience and understanding of City/Water Agency organizations. Experience in the design and construction of water/wastewater desired but not required. Ability to read, write, speak and comprehend English.

Possession of a valid California Class C Driver’s License. Failure to maintain a valid California Driver's License constitutes a possible cause for termination.

While performing the duties of this position, an employee is regularly required to sit, stand and walk; talk or hear, in person, in meetings and by telephone; use hands and fingers to handle, feel or operate standard office equipment. Specific vision abilities required by this job include close and distance vision and the ability to adjust focus.
While performing the duties of this position, the employee is regularly required to use written and oral communication skills; read and interpret complex data, information and documents; analyze and solve problems; observe and interpret people and situations; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks with constant interruptions; work under intensive deadlines and interact with other managers, government officials, employees, and other team members.

The employee works under typical office conditions.  The noise level in the office environment is usually quiet.

Must be a United States citizen or possess qualified alien status. Documentation of eligibility to work in U.S. will be required as a condition of employment.

Proteus Consulting does not discriminate against any applicant for employment on the basis of age, race, color, sex, ancestry, national origin, pregnancy, marital status, sexual orientation, sexual identity, religion, military status, medical condition, mental disability, or physical disability.
The list of essential job duties contained in this job description is not exhaustive, and may be supplemented as necessary. This position performs other related duties as assigned, some of which may become essential to the position.
Any offer of employment for this position is contingent upon receipt of acceptable results from a background investigation.